Refund policy

Return & Refund Policy

At WiFiLink, customer satisfaction is important to us. We offer a 14-Day Return & Exchange Policy to provide our customers with a convenient shopping experience. Customers may request a return or exchange, including in cases of change of mind, provided the product meets our eligibility requirements.

Eligibility for Returns & Exchanges

You may request a return or exchange if:

  • The request is made within 14 days of receiving the order.
  • The product is in its original, unopened, and factory-sealed packaging.
  • The product has not been used, opened, or tampered with.
  • You wish to return or exchange the product due to a change of mind, provided all eligibility conditions are met.

Important: All returns and exchanges are subject to verification of the product's original sealed condition.

Non-Returnable & Non-Exchangeable Items

The following products are strictly not eligible for return or exchange:

  • Products with opened, unsealed, or damaged packaging.
  • Products that have been used, installed, or activated.
  • Products with broken or removed manufacturer seals.
  • Products that have been tampered with or modified.

Strict Open-Box Policy: Once a product's original packaging has been opened or its seal has been broken, it is not eligible for return or exchange under any circumstances, including change of mind.

Any technical issues, defects, or malfunctions involving opened or unsealed products must be handled through the applicable manufacturer warranty procedure.

Return & Exchange Process

To initiate a return or exchange:

  1. Contact our customer support team within 14 days of receiving your order.
  2. Provide your order number, product details, and reason for return or exchange.
  3. Our team will review your request and verify eligibility under our return and exchange policy.
  4. Once approved, our team will provide instructions for returning the product.

Note: Products must remain in their original, factory-sealed packaging throughout the return or exchange process.

Refunds

  • Refund requests are subject to the 14-day return eligibility requirements.
  • Returned products will be inspected to verify that their original packaging and manufacturer seals remain intact.
  • Refunds will only be approved for products that meet the eligibility requirements.
  • Products with opened or unsealed packaging will not qualify for a refund under this return policy.

Warranty Claims

Products covered under a manufacturer warranty, including applicable TP-Link products, must follow the respective manufacturer's warranty terms and conditions.

  • Products with opened or unsealed packaging are not eligible for return or exchange.
  • Any technical issues or manufacturing defects involving such products must be addressed through the applicable warranty procedure.
  • Warranty claims are subject to the manufacturer's warranty coverage, conditions, and approval.

Our customer support team can assist customers with warranty-related inquiries where applicable.

Contact Us

If you have any questions regarding returns, exchanges, refunds, or warranty claims, please contact our customer support team.

We are here to help you understand our policies and guide you through the appropriate process.